Posted on June 1, 2008 by Brian Williams
SEE FOLLOW UP BELOW
SMB Migration conference 2007, ‘Disaster Preparedness.’ The post conference chatter, none.
Comcast.net is hacked, http://isc.sans.org/diary.html?storyid=4492&rss.
The Planet faces a fire, http://www.theregister.co.uk/2008/06/01/the_planet_houston_data_center_fire/.
How would you handle the above events, how would you handle them if they were your managed clients?
If you haven’t planned, implemented and tested…it’s time.
Susan Bradley provided an excellent link to the following article, [...]
Filed under: Backup, Business Focus, Clients, Disaster Planning, Managed Services | 1 Comment »
Posted on November 17, 2007 by Brian Williams
Wednesday I attended our local user’s group meeting, Technology Wizards. It’s a great group and I’m very fortunate to have a number of great peers to share ideas with that allow all of us to improve our individual practices.
Afterwards I had a few drinks with some of these peers and we were discussing our various [...]
Filed under: Managed Services | No Comments »
Posted on September 27, 2007 by Brian Williams
I’m looking for a way to improve on my MSP tools. At the desktop level and for the smaller peer-to-peer business clients we still support we require raid 1 at the desktop level, with my current MSP tool I’m not able to get real-time alerts of a single disk failure along with some other important [...]
Filed under: MSP, Managed Services | 1 Comment »
Posted on September 17, 2007 by Brian Williams
I just returned from Central Oregon, a little 3 day holiday retreat.
I had a 4-hour car ride home alone, which gave me time to reflect on the past week and the upcoming week. This drive was great deep thought time along the lines of Karl Palachuk’s focus in his new book ”Relax, Focus, Succeed,” which I’m only part [...]
Filed under: MSP, Managed Services | 1 Comment »
Posted on September 12, 2007 by Brian Williams
Monday, a client calls and says you need to give me a discount on my bill you’re killing me. The client has an office that has ran for two years straight with no downtime, no viruses, no spyware outbreaks, has secure remote access to their desktops and email, has secure mobile access. They get monthly reports [...]
Filed under: Managed Services | 2 Comments »
Posted on September 3, 2007 by Brian Williams
Our project work i.e. new server deployment, swing migrations etc. are great but they’re are labor intensive and high stress not too mention the margin is not as great…especially considering our margin on equipment is nominal.
In moving to the managed services model we took a long time because we had to decide what our offering [...]
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Posted on September 2, 2007 by Brian Williams
Karl Palachuk recently talked about the definition managed services, which helps those who don’t offer managed services get a brief overview, here’s the link.
http://smallbizthoughts.blogspot.com/2007/09/managed-services-doesnt-work-for-me.html
I’ll try to layout our pitch how I believe it’s a win for both our client and us.
We over tiered services, call it Plan A, B, C or Bronze, Gold, Silver it [...]
Filed under: MSP, Managed Services | No Comments »
