If your considering offering SaaS to your clients you need to really put some evaluation processes in place. Here are some items to consider:
How will your vendor notify you of problems? RSS, email, phone or worse some static dashboard on their site that you have to manually check every minute to discover there’s an issue?
Will your vendor [...]
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A year ago we were faced with selecting a CRM, there was AutoTask, ConnectWise, SalesForce.com, Microsoft CRM all of which I’m sure have great benefits but all of them had some item that just didn’t fit our needs.
We talked to one of our peers, Tom Rich with Mt. Hood Computer Services, he had recently been turned [...]
Filed under: CRM, Vendors | 7 Comments »
Our vendor relationships have been taking a hit this last month. We lost our antivirus provider, our perimeter based anti-spam/virus solution vendor emailed us today with the 2008 pricing structure and of course there are minimum order changes along with price increases.
We have a spreadsheet to analyze our MSP profit, cost analysis and break-even points. We’ve adjusted our [...]
Filed under: MSP, Partners, Vendors | 1 Comment »
Last Friday a vendor of ours, ESET makers of NOD32 anti-virus which we had been using for 3 years, sent an email that the partner portal was changing at the end of the day. The email ended with, “As of 10/26/07 if you do not have your new Partner Credentials you will not have access to your ESET [...]
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